We ordered a t-shirt from them and after the first time we washed it -- in cold water and not using the dryer -- the design started to peel off. I emailed them and they said that they never give refunds and that it was too long after the purchase (it's been 6 weeks) for them to replace the shirt, even though it's clearly defective.
I have read dozens of reviews on two different websites and there are hundreds of complaints about this company.
I recommend that you avoid them like the plague. Wish I had read reviews before buying from them.
If you've had a similar experience with them, you can file a complaint with the Federal Trade Commission: https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt
Product or Service Mentioned: Brave New Look Shirt.
Reason of review: Bad quality.