Santa Monica, California
Not resolved

We ordered a t-shirt from them and after the first time we washed it -- in cold water and not using the dryer -- the design started to peel off. I emailed them and they said that they never give refunds and that it was too long after the purchase (it's been 6 weeks) for them to replace the shirt, even though it's clearly defective.

I have read dozens of reviews on two different websites and there are hundreds of complaints about this company.

I recommend that you avoid them like the plague. Wish I had read reviews before buying from them.

If you've had a similar experience with them, you can file a complaint with the Federal Trade Commission:

Product or Service Mentioned: Brave New Look Shirt.

Reason of review: Bad quality.

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