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New Mask Price Today

I reached a non-working # I reached a non-working # This whole thing appears to be bogus.
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ID
#2148362 Review #2148362 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Missing confirmation, missing product, missing my money

Update by user Sep 28, 2020

Company fixed the issue and I have been provided with product replacement.

Original review posted by user Aug 29, 2020
Ordered face masks from Brave New Look on 8/12/2020. Payment through PayPal, which went through. Still no confirmation, nor indication of how, and when, product will be shipped. I have reached out by email, but cant find a phone number for them at all.

User's recommendation: Buyer beware.

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Resolved
ID
#2141954 Review #2141954 is a subjective opinion of poster.
Cons
  • No confirmation
  • No delivery
  • Poor customer service and bad delivery
Loss
$111
Preferred solution
Full refund

Order was incorrect order 195****

I ordered three masks for grandkids for school. One is missing
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ID
#2133324 Review #2133324 is a subjective opinion of poster.
Location
Plainville, Connecticut
Loss
$20
Preferred solution
Deliver product or service ordered

Damaged merchandise

Due to the fact that my masks were crammed into too small a mailing envelope, when I used scissors to carefully cut the flap open, I found that the contents were not enclosed in an inner protective plastic sleeve, leaving the mask ear bands compressed underneath the flap. Consequently, my scissors accidentally sliced one of the bands on one of the masks, rendering it useless. Would like that butterfly mask replaced and its packaging done more carefully. I'm a first time customer in hopes of finding a friendly customer service department that stands by their merchandise and shipping errors.
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ID
#2130345 Review #2130345 is a subjective opinion of poster.
Pros
  • Nice merchandise
Cons
  • Careless shipping and packaging
Loss
$14
Preferred solution
Deliver product or service ordered

Poor design of masks, no nose piece to ensure good git

POOR FIT DO of masks. I finally received the 2 masks I ordered. One mask looked like the website picture, the other did not. BIG PROBLEM: Masks are poorly made, decorative" but gape at the top (no nose piece) and gape at the sides. Which means they offer NO PROTECTION from airborne droplets (which is the point of wearing a mask!) I emailed Customer Service asking for resolution, they NEVER got back to me to resolve, the only response I got was them asking for a 5-star rating of their NON-EXISTENT Customer Service.

User's recommendation: Do not buy from them. Shoddy, overpriced products, and ZERO customer service. They take your money, then run. :-(.

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ID
#2121568 Review #2121568 is a subjective opinion of poster.
Loss
$43
Preferred solution
Full refund
order number. 191-****. the space Panda cat printed mask. is not clot. it's polyester doesn't have the nose guard and it is extremely small I'm very disappointed want to return it. on order number 198-****. I received the puzzled copper mask the dinosaur bones printed...
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ID
#2114848 Review #2114848 is a subjective opinion of poster.
Pros
  • Staying safe
Cons
  • Bad quility
Loss
$85
Preferred solution
exchange my current ones for other ones

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Verified Reviewer

I never received my order, or a refund

I ordered 4 masks on May 2nd 2020. I still have not received my order or given a refund. I get emails asking me to review the product. Ive never been blatantly ripped off online until this.

User's recommendation: Look elsewhere. Don’t order from this site.

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ID
#2105606 Review #2105606 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund

Received 1 mask when label even says "1 pack monarch butterflies"

The ph number was an incorrect number even tho it was stated in my prior email to call it. Want to speak to a human about my incorrect order received today. Am a. Elderly person & dont know lot about electronics.
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ID
#2104533 Review #2104533 is a subjective opinion of poster.
Loss
$15
Preferred solution
Deliver product or service ordered

What I received was not as pictured.

I ordered one specific mask. They sent one of a four pack that was similar but not the same as the one I ordered. The cost was the same for the one item I ordered or for the four pack. I noticed they removed the image of the item I ordered from their website. In multiple emails back and forth I asked that they send the remaining tree from the four pack or refund my payment. They seemed unable to address the problem and finally simply asked did Katherine resolve my problem. What do I do now?

User's recommendation: Do not order from this company.

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ID
#2102898 Review #2102898 is a subjective opinion of poster.
Pros
  • Attractively advertised products
Loss
$25
Preferred solution
Let the company propose a solution

Gave wrong shipping address

The shipping address for my recent order is: Julie Segal 3650 Dutchman's Ln. Apt 806 Louisville, KY 40205
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ID
#2097848 Review #2097848 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Sent 2 missing masks that I was charged for

Would not order from this company again quality of masks was horrible not like first 2 masks of my order. Definitely not worth $14.99 each. Masks really small !

User's recommendation: Would not buy these masks!

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ID
#2093851 Review #2093851 is a subjective opinion of poster.
The picture showed a dog in the charm of the bracelet along with two other charms for people who have lost their pets and want to have a memory bracelet of their beloved fur baby. When I received the bracelets there was no way to take out the picture of the random dog...
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ID
#2089173 Review #2089173 is a subjective opinion of poster.
Location
Suffolk, Virginia
Pros
  • Operated by housewives who make the items as they are ordered
Cons
  • Customer service is fake did get products - thieves

Order 187****

I have sent requested picture but have not had a response
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ID
#2089048 Review #2089048 is a subjective opinion of poster.
Pros
  • Online order
Cons
  • Not as advertised
  • How long it takes to send goods
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Missing an item

I received my order but am missing an item...5 pack of filters. Order #191**** Your company is impossible to contact. I have tried emailing, calling, and a customer service text however all have failed. Please respond ASAP. I desperately need the filters I ordered for a mask I previously bought. Thank you Kathy McClain

User's recommendation: Please make it easier to connect to your company.

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ID
#2087428 Review #2087428 is a subjective opinion of poster.
Cons
  • Did not get my whole order
  • Missing item in my order
Preferred solution
Deliver product or service ordered

Product not delivered; no support

Product was listed as in stock. Two weeks later, I do not have any shipping information. Customer support phone number has been disconnected. Email not returned. I have to go through the process to cancel the payment by credit card.

User's recommendation: Don't buy on this site.

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ID
#2086800 Review #2086800 is a subjective opinion of poster.
Location
Frisco, Colorado