Ordered 3 mugs. One came broken.
I contracted them right away and sent a photo. No response from them after 2 additional emails. Contacted PayPal and disputing the charge. Fraud company.
Do not order from them. They need to be shut down for fraud. The 2 other items are in good shape and it appears that the bubble wrap inside the box did not protect the mug that was broken because there was very little of it compared to the other two mugs.
The have been totally unresponsive, took my money and do not reply to any emails or to PayPal. I am looking for a refund or replacement.
This person wrote the review because of damaged or defective of brave new look dont blame me i voted for her mug from Brave New Look and attached a photo. Reviewer claimed that he or she lost $24 and wants Brave New Look to issue a full refund.
The most disappointing in user's experience was lack of customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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