Not resolved

I ordered goods from this company and they never arrived after several emails I was told my goods had been delivered and they provided a tracking number- I phoned Royal Mail and was told my goods needed me to pay customs charges as they had come from USA - as I paid delivery charges to braved new look I cannot get the goods as I have refused to pay customs charges - I am now setting up a dispute with pay pal to try to get my money back. I wish I had read these reviews before I ordered

Product or Service Mentioned: Royal Mail Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $50.

Preferred solution: Full refund.

  • No Product Delivered
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Ordered a pair of leggings September 8th and have not received them yet (November 22nd). Terrible customer service. Do NOT order from this "company".

@Joelle Berthiaume

I agree with you! I had 2 orders finally ship.....only to find on tracking, one order delivered to a mailbox in Tennessee (I live in TEXAS!).

2nd order delivered to OHIO! These orders were gifts footprints very special friends, after they list a loved one. NO answers to my emails....NOT ONE!

And as another person mentioned....NO SERVICE phone number....actually NO phone number loss is coise to $75.00 & I am sick, upset. HORRIBLE!

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