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1.8
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Ordered a sweater for Christmas that has yet to arrive or ship. Over these several months, I have submitted multiple requests for order information with absolutely no response.

There is no contact phone number. They do not reply to emails. I have found several other complaints about this company. I also find it peculiar that their site advertises the legitimacy of their business by having an Instagram account.

Anyone can have Instagram. I have not found them on the BBB.

They have a great website, that is appealing, user-friendly, and professional - this is a scam! I can't get a refund; I can't get my purchased goods; I can't speak to a customer service representative.

Product or Service Mentioned: Brave New Look Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $65.

Preferred solution: delivery of product. if not, then a full refund!.

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