Ordered a sweater for Christmas that has yet to arrive or ship. Over these several months, I have submitted multiple requests for order information with absolutely no response.
There is no contact phone number. They do not reply to emails. I have found several other complaints about this company. I also find it peculiar that their site advertises the legitimacy of their business by having an Instagram account.
Anyone can have Instagram. I have not found them on the BBB.
They have a great website, that is appealing, user-friendly, and professional - this is a scam! I can't get a refund; I can't get my purchased goods; I can't speak to a customer service representative.
Product or Service Mentioned: Brave New Look Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $65.
Preferred solution: delivery of product. if not, then a full refund!.