I also am having the same issue, ordered a pair of leggings. I have sent 2 emails to their customer service & have had zero response.
My order was placed 11/9. I immediately received an order confirmation but no shipping info. It has now been just shy of a month. Based on other similar complaints I am seeing, I do not have any faith they will make good on their order & I will have to dispute this thru Paypal.
Very glad I paid thru Paypal though as they seem like a scam company & I would hate for my credit card info to be in their hands. And I am upset that I was taken in.
Gotta be more careful next time. But the source of these leggins seemed to be someone legitimate who ordered theirs & had no issues.
Product or Service Mentioned: Brave New Look Shipping Service.
Reason of review: Other issue.
Monetary Loss: $38.
Preferred solution: Deliver product or service ordered.
Brave New Look Cons: Order not shipped.