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Update by user Feb 17, 2017

Wrote the Governor of CA. Let company know via their website.

Offered a full refund. Told them I wanted full refund.

Still has NOT shown up in my account. NEVER order from this company.

Original review posted by user Feb 08, 2017

I am still waiting on an order placed December 3. Got notification of shipping label being created - apparently that is the ONLY thing they can create.

Followed up via only way to communicate - email. I have gotten the same reply from Daphne T. that it is a production problem each time I have emailed. Company will not refund money as "custom order." If they haven't even started it then they can refund funds.

I have asked for phone number of CEO. I am ready to call the Governor of California or the Attorney General and lodge a formal complaint. DO NOT ORDER FROM THIS COMPANY!!!!!!!! You will have a horrible experience.

Go elsewhere for your item. Heck - make it yourself - will still be quicker.

Product or Service Mentioned: Brave New Look Shipping Service.

Reason of review: Order not filled since December 3..

Monetary Loss: $45.

Preferred solution: Full refund.

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Issue resolved after three months.

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