Not resolved

Purchased three I know that was you charm bracelets to give as gifts. Took 4 weeks to get the product and when I did I was so disappointed.

Very poor quality, I am embarrassed to give them as gifts. Very small, hard to get over even my hand and I am not a big person. Trying to get it over my hand caused the bracelet to lose it's shape. When I asked about an exchange or refund I was told they are custom order and no refund could be processes.

They wanted a picture of a "defect". I told them no defect, just very poor quality and they don't fit.

Basically they said, so sad too bad. Do not order from this company EVER!

Product or Service Mentioned: Brave New Look Bracelet.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Brave New Look Cons: Customer service, Quality of product.

  • Lack Of Customer Service
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