Ordered leggings 2 months ago. I have not received them, even after numerous attempts of reaching out throughout this period of time.
I have reached emailed their customer service and filled out the "Contact Us" form many times (no phone number to be found). I did not get any response to some of my attempts to contact them, and they do not directly respond to my questions when I write to them.
Their policy says no refunds after an order has been placed, so be aware that you will never get your money back even if you do not get any sort of product. The complete lack of clarity and likelihood that I lost $40 on a product that will either never arrive or not fit (and wouldn't be worth bothering to exchange) is extraordinarily frustrating.
Product or Service Mentioned: Brave New Look Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $40.
Preferred solution: Full refund.
I didn't like: Order not shipped, Non delivery of purchased item, Lack of communication, Lack of clarity, Poor customer service.