Rolanda W Whf

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Verified Reviewer

Did not receive item. Feeling sac you blue shirt size Large

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Constantly getting busy signals unable to reach a real person . It is going on two months and I have not received a T-shirt
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Loss:
$43

Preferred solution: Deliver product or service ordered

User's recommendation: You may or may not receive your item yes it is risky decision

Charles G Mbp

Failure to complete order.

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I ordered a four mask pack with filters. Three of the four arrived and part of the filters. This was several months ago. I tried repeatedly to get the missing items. Inevitably, I received multiple automated emails stating my order was being processed. The few nonautomated responses I received promised the issue was being addressed. Needless to say, I never got satisfaction. I eventually requested my removal from their emails and promotional offers. I made this request multiple timeav request over a dozen times
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Loss:
$25
Pros:
  • Since i never got the product
  • Takes too long
Cons:
  • Poor delivery service
  • No working phone number
  • Length of time for receiving purchase

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this company and its inefficient ***

Naomi S Ngp

Order not received and they don't have a phone!!! Help!

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My order has not been received even though they said it was.... There is no one to call either, not good. I have sent emails, no response yet.
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Loss:
$35
Pros:
  • No delivery
Cons:
  • Non existent customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Get a phone!

Aarian Zwm
map-marker Arlington Heights, Illinois

Missing products and jewlery

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I have not yet received the leaf chain mask in which was ordered! I am also missing from another order shell chain mask and dancing cat masks. Please check into this matter. Thank you, Nancy Simon namsi2013@***.com
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CeCe M Owc

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Verified Reviewer

Cannot reach customer service at any time. No one answers and no way to leave a message.

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I had a simple question to ask re: the shields that you can buy. Have tried calling customer service several times during business hours but only reach a recorded line indicating that no one can be reached, please try your call at a later time.
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Pros:
  • Attractive product

Preferred solution: Let the company propose a solution

User's recommendation: iF THEY CAN'T PROVIDE CUSTOMER SERVICE EVER, WHY WOULD YOU WANT TO DEAL WITH THAT KIND OF COMPANY

Camille C Saz
map-marker Minneapolis, Minnesota

Product not shipped. No customer service.

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We ordered masks a month ago. We get a automated response. No resolution.
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User's recommendation: Get masks elsewhere.

Pasquale Aiu
map-marker Houston, Texas

Purchase question

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When I dial the number for cust ser it automatic disconnect. Thank you, won't place an order with Brave New Look
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Penny S Omi

Broken bracelet

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Very disappointed bought 2 bracelets and my bracelet broke and can not get anyone to talk to about this problem , dont recommend buying from this company
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Preferred solution: Send me another bracelet

Susan A Wqt

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Verified Reviewer

Bad Masks

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It took a while to receive my nearly $80 order, but that wasn't the problem. The problem is the masks do not fit! The designs are pretty, but that's all. If they do not give you proper coverage these masks are useless. I only opened one of the several I ordered. I emailed BNL and their response is that the masks are personal items and cannot accept returns. BUT, did offer me 25% discount on my next order! WHAT! I told them I was willing to pay for the one mask I opened. Why would I order again when these masks do not fit. They don't care about ripping people off...this is obvious.
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Loss:
$78
Pros:
  • Mask prints are ok
Cons:
  • Biggest scam artist ever
  • Quality of the product and the customer service
  • How long it takes to send goods

Preferred solution: Full refund

User's recommendation: Do Not Buy These Masks

Jill C Mgv

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Verified Reviewer

Total scam company.

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I have only received half of my order since the other half is marked as 'missent' but I don't care at this point since they will go into the trash too. Horrible quality, super fuzzy printing, the ones I have gotten at CVS for $5 are better quality. I can't believe how stupid I was to not look at reviews before ordering. And they get around returns by saying the are 'custom made'. HA!!!! Not a chance.
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Loss:
$106
Cons:
  • Quality

Preferred solution: Full refund

User's recommendation: RUN AWAY!!!!!

michelle B Pty
map-marker Rillton, Pennsylvania

Cancel order

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Brave New Look - Cancel order
Brave New Look - Cancel order - Image 2
Order number 202**** I would like Cancelled. It will arrive too late. There is no phone number that works for your company and your email only sends automatic responses
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Preferred solution: Full refund

User's recommendation: Don’t buy anything from this company

Dara W

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Verified Reviewer

Never Received Order

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Still placed the order and never received it. I emailed several times and they told me it was delivered. I never received my order or a refund.
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Stay away

Anne S Rri

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Verified Reviewer

1st order of 2 masks were too small (ordered ADULT) and did not have nose insert. ALSO, did not receive free brass key.

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Updated by user Nov 12, 2020

11/12/20 Update. Still no contact from supplier.

No phone, email or text contact. I want replacements for the 2 defective face masks (no nose support) and my "FREE" gift of the touchless key.

Updated by user Oct 13, 2020

NO RESPONSE.

Original review Oct 13, 2020
1st order of 2 masks were too small (ordered ADULT) and did not have nose insert. ALSO, 2nd order did not receive free brass key.
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Loss:
$36
Cons:
  • Non existent customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this company.

Anonymous
map-marker Mico, Texas

Did not receive free touchless brass key

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YES! The 2 masks I rec'd in my first order were sized for Not Adults nor did they have the nose insert. Phone number will not connect.
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User's recommendation: Do not order from this company. Non existent customer service.

Anonymous
map-marker Weirton, West Virginia

Horrible outcome

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Brave New Look - Horrible outcome
I ordered a hoodie from this website, and I am very disappointed in the outcome of the product. The logo is smaller than the picture had shown, its crooked and not centered either. The hoodie pocket is smaller and not the size it showed on the picture either. It's a poorly made item.
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User's recommendation: Do not order