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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad Masks

It took a while to receive my nearly $80 order, but that wasn't the problem. The problem is the masks do not fit! The designs are pretty, but that's all. If they do not give you proper coverage these masks are useless. I only opened one of the several I ordered. I emailed BNL and their response is that the masks are personal items and cannot accept returns. BUT, did offer me 25% discount on my next order! WHAT! I told them I was willing to pay for the one mask I opened. Why would I order again when these masks do not fit. They don't care about ripping people off...this is obvious.

User's recommendation: Do Not Buy These Masks.

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ID
#2300367 Review #2300367 is a subjective opinion of poster.
Pros
  • Mask prints are ok
Cons
  • Masks do not fit properly therefore little protection
  • How long it takes to send goods
  • Biggest scam artist ever
Loss
$78
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total scam company.

I have only received half of my order since the other half is marked as 'missent' but I don't care at this point since they will go into the trash too. Horrible quality, super fuzzy printing, the ones I have gotten at CVS for $5 are better quality. I can't believe how stupid I was to not look at reviews before ordering. And they get around returns by saying the are 'custom made'. HA!!!! Not a chance.

User's recommendation: RUN AWAY!!!!!

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ID
#2290378 Review #2290378 is a subjective opinion of poster.
Product
Brave New Look Face Mask
Cons
  • Quality
Loss
$106
Preferred solution
Full refund

Cancel order

Brave New Look - Cancel order
Brave New Look - Cancel order
Order number 202**** I would like Cancelled. It will arrive too late. There is no phone number that works for your company and your email only sends automatic responses

User's recommendation: Don’t buy anything from this company.

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ID
#2270479 Review #2270479 is a subjective opinion of poster.
Location
Rillton, Pennsylvania
Preferred solution
Full refund

Mask size

Phone number provided by you isnt working
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ID
#2266686 Review #2266686 is a subjective opinion of poster.
Preferred solution
Correct mask size. Adult not child

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never Received Order

Still placed the order and never received it. I emailed several times and they told me it was delivered. I never received my order or a refund.

User's recommendation: Stay away.

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ID
#2229805 Review #2229805 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1st order of 2 masks were too small (ordered ADULT) and did not have nose insert. ALSO, did not receive free brass key.

Update by user Nov 12, 2020

11/12/20 Update. Still no contact from supplier.

No phone, email or text contact. I want replacements for the 2 defective face masks (no nose support) and my "FREE" gift of the touchless key.

Update by user Oct 13, 2020

NO RESPONSE.

Original review posted by user Oct 13, 2020
1st order of 2 masks were too small (ordered ADULT) and did not have nose insert. ALSO, 2nd order did not receive free brass key.

User's recommendation: Do not use this company.

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ID
#2224841 Review #2224841 is a subjective opinion of poster.
Product
Brave New Look Face Mask
Cons
  • Non existent customer service
Loss
$36
Preferred solution
Deliver product or service ordered

Did not receive free touchless brass key

YES! The 2 masks I rec'd in my first order were sized for Not Adults nor did they have the nose insert. Phone number will not connect.

User's recommendation: Do not order from this company. Non existent customer service.

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ID
#2224817 Review #2224817 is a subjective opinion of poster.
Location
Mico, Texas

Defective

Brave New Look - Defective
Brave New Look - Defective
Brave New Look - Defective
NoI need a call I have sent numerous emails about the mask I received they have too much Material its overlapped only one mask was ok. And the wire used is different Are you going to help or I will call mastercard to charge back Pls decide
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ID
#2215751 Review #2215751 is a subjective opinion of poster.
Product
Brave New Look Face Mask
Loss
$101
Preferred solution
Full refund

Horrible outcome

Brave New Look - Horrible outcome
I ordered a hoodie from this website, and I am very disappointed in the outcome of the product. The logo is smaller than the picture had shown, its crooked and not centered either. The hoodie pocket is smaller and not the size it showed on the picture either. It's a poorly made item.

User's recommendation: Do not order.

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ID
#2213417 Review #2213417 is a subjective opinion of poster.
Location
Weirton, West Virginia

Broken bracelet after 1 days of wearing

Pissed off now i was very patient. Charms fell off bracelet after I day I ordered 2 different bracelets thinking that prob
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ID
#2212323 Review #2212323 is a subjective opinion of poster.
Pros
  • Good captions
Cons
  • Breaks easily
Loss
$30
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TOTAL SCAM

Brave New Look - TOTAL SCAM
Stay away. I ordered masks and got small, round, flat disks of cloth...not sure what species that will work on. Maybe a haddock????? Tons of complaints. Their on site reviews are fakes. That's not what you will get. Someone shut them down!!!!

User's recommendation: STAY AWAY.

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1 comment
#1954126

Wow...90 dollars. I lost 78 dollars!

Should have looked further into this company. I feel so dumb!

ID
#2208111 Review #2208111 is a subjective opinion of poster.
Product
Brave New Look Face Mask
Cons
  • No remedy
  • Product defective
Loss
$90
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible outcome of order

The sweatshirt my daughter ordered has a crooked emblem it looks terrible, I want my money back!!!!
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ID
#2200410 Review #2200410 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discount offers are a joke!

This company always emailing discount offers then turn out to be " not really" offers
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ID
#2179106 Review #2179106 is a subjective opinion of poster.
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Avoid Brave New Look

I ordered masks. Never arrived. Paid via PayPal. Multiple emails to their customer service I get the run around, with verbiage like "we'll get with the team" and "we'll get back to you with tracking information." Imbeciles. They have an "F" rating with the BBB Better Business Bureau.

User's recommendation: Avoid Brave New Look.

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ID
#2170514 Review #2170514 is a subjective opinion of poster.
Loss
$93
Preferred solution
Let the company propose a solution
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Have not received the 5 filter pack.

Brave New Look - Have not received the 5 filter pack.
I rec'd my face masks (took several weeks) but did not receive the replacement filter 5 pack. I am still waiting. The ship date was 8/4/2020. Both of my masks and the requested additional filters have already been paid for. Today is 9/9/2020.
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ID
#2161343 Review #2161343 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Loss
$12
Preferred solution
Deliver product or service ordered