I ordered 3 T-shirts and was guven a 2 week delivery time. After 2 weeks I contacted customer support and they replied promptly saying that they were overwhelmed with orders.
They apologized and assured me that my order would be shipped in a few days and they would send me the tracking no. The shirts were shipped as promised amd the only delay from that point on was from DHL.
I was able to track the shipment until it reached Vancouver. I received my T-shirts today and am very happy with them.
Product or Service Mentioned: Brave New Look Customer Care.
Reason of review: Good customer service.