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BEWARE | Online Shirt Orders

1.0
Details
ordered 2 items and finally received the package however, 1 item was missing and they do not respond to emails. Paid through paypal same day of order, filed a dispute for the charge hoping to get my money back or the item sent to me. Will never order from them again.
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Review
#1754334 Review #1754334 is a subjective opinion of poster.
Product
Brave New Look Bracelet
Cons
  • Fact i didnt get any communication or product
Reason of review
Problem with delivery
Loss
$35
Preferred solution
Deliver product or service ordered

Noway | Brave New Look in Butler, Pennsylvania

Never got back with me!
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Review
#1715751 Review #1715751 is a subjective opinion of poster.
Product
Brave New Look Bracelet

Broken bracelet after 2 days of wearing | Brave New Look

Broken bracelet after 2 days of wearing - Brave New Look
Please get back to me!
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Review
#1711086 Review #1711086 is a subjective opinion of poster.
Product
Brave New Look Bracelet
Cons
  • Lack of customer service
Reason of review
Damaged or defective
Loss
$55
Preferred solution
Deliver product or service ordered

Bracelet order | Brave New Look

I ordered a bracelet in Oct of this year. The online site I ordered it from was called Mint and Lily. Paid through PayPal. Got a notice on Nov 6th at 6:40 am saying it was delivered then. Of course there was nothing. I was up at 6:30. Tried contacting the company with a number that doesn’t work. Looked up PayPal payment and it was Brave New Look that took the payment. This appears to be a far reaching scam. Reported to PayPal plus looking into other ways of bringing to the public’s attention.
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Review
#1701895 Review #1701895 is a subjective opinion of poster.
Product
Brave New Look Bracelet
Pros
  • No delivery

Disappointed that it took too long for your response | Brave New Look in Zanesville, Ohio

1.0
Details
I bought an autism bracelet and the charm with the child’s name was missing mind you this was to be a gift that I could not give because of it being incomplete
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Review
#1694223 Review #1694223 is a subjective opinion of poster.
Product
Brave New Look Bracelet

Unsatisfied | Brave New Look in Otego, New York

4.0
Details
Love the bracelet but only problem is the charm with the child’s name on it was missing could not give an incomplete item as a birthday present
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Review
#1683620 Review #1683620 is a subjective opinion of poster.
Product
Brave New Look Bracelet

Broken item when recieved | Brave New Look

1.5
Details
i ordered two angel wing bracelets with pink ribbon i wore one didnt check the other was giving it to my sister who also had breast cancer gave it to her this weekend took it out of bag it was already broke would like it replaced
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Review
#1666865 Review #1666865 is a subjective opinion of poster.
Product
Brave New Look Bracelet
Cons
  • Took long time to recieve and not able to return
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
send me a new one

I bought 2 bracelets from them back in January for gifts during the year. My first gift was just given in August. 5 minutes after she put on the bracelet, it broke. I hv snt 2 emails, no rspns! | Brave New Look

1.0
Details
They could at least respond. All I am asking for is a replacement. According to the BBB complaints, they never will get back to you. Several complaints all on the same thing.
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Review
#1627847 Review #1627847 is a subjective opinion of poster.
Product
Brave New Look Bracelet
Pros
  • Bracelets rcvd on time
Cons
  • Sent me wrong item no response to many complaints
  • Calls and emails never answered or returned
  • Bad quility
Reason of review
Damaged or defective
Loss
$30
Preferred solution
Full refund
Tags
  • Lack Of Customer Service
  • read Bbb Before You Purchase

Broken Bracelet | Brave New Look in Lebanon, Pennsylvania

1.0
Details
Broken Bracelet - Brave New Look
Ordered 2 sympathy bracelets. After wearing mine for one hour, I looked and it was on the floor. I guess I could super glue where it came unattached, but I have been trying to email them and have received no answer. Also, their phone number is not in existence.
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Review
#1575399 Review #1575399 is a subjective opinion of poster.
Product
Brave New Look Bracelet
Reason of review
Poor customer service
Loss
$35
Preferred solution
Let the company propose a solution

Contact Brave New Look Customer Service

Website:
www.bravenewlook.com
Mailing Address:
237 Kearny Street #9091
San Francisco, California 94108
United States
Phone:
(855) 559-4445
All Brave New Look Contacts

Brave New Look Reviews

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Brave New Look reviews

Dissatisfied....but ok with results | Brave New Look

1.4
Details
They returned my money. But it didn’t make up for the fact that the bracelet was thrown in the trash and I had to run around at the last minute to pick out a special gift for my friends birthday! I suggest NEVER using this company
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Review
#1471602 Review #1471602 is a subjective opinion of poster.
Product
Brave New Look Bracelet