Not resolved

I ordered Airplane Charm Key Chains, buy 3 and get 2 more free. I got the package in the mail.....and only 3 arrived.

I contact BNL letting them know I didn't get what the promotion said. You can NEVER talk to a person. You can leave a message on a recorded line, but after repeated emails, phone calls, and no response, I sent the items back for refund. I required a signature for acceptance.

They never credited my card nor did they try to contact me to resolve the issue. I disputed through Visa, and they have given me a credit. I looked at the Better Business Bureau and their grade is an F....and 100% of the comments/reviews were criticism of this company and their dealings. I have read over and over again my same experience with so many other disappointed customers.

This company should not be able to do business. Such a shame.

Product or Service Mentioned: Brave New Look Buy Three Get Two Free Deal.

Reason of review: Not as described/ advertised.

Monetary Loss: $48.

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