I ordered Airplane Charm Key Chains, buy 3 and get 2 more free. I got the package in the mail.....and only 3 arrived.
I contact BNL letting them know I didn't get what the promotion said. You can NEVER talk to a person. You can leave a message on a recorded line, but after repeated emails, phone calls, and no response, I sent the items back for refund. I required a signature for acceptance.
They never credited my card nor did they try to contact me to resolve the issue. I disputed through Visa, and they have given me a credit. I looked at the Better Business Bureau and their grade is an F....and 100% of the comments/reviews were criticism of this company and their dealings. I have read over and over again my same experience with so many other disappointed customers.
This company should not be able to do business. Such a shame.
Product or Service Mentioned: Brave New Look Buy Three Get Two Free Deal.
Reason of review: Not as described/ advertised.
Monetary Loss: $48.