The company is a COMPLETE SCAM. I ordered a bracelet that never came.
The tracking information I was given when the bracelet was supposedly mailed is invalid. I received an automatic email that the bracelet was delivered on a date before I even ordered it. When I've reached out to the company (more than a half dozen times) they always send the same automatic email response with no resolution and no further contact information. It's been well over a month that this has been going on.
I'm not even sure that the company really exists as there's no contact information for them on their website that I can find. Brave New Look, if you're reading this, I STILL WANT MY MONEY BACK.
Product or Service Mentioned: Brave New Look Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $25.
Preferred solution: Full refund.