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Verified Reviewer

Half order

I ordered face mask and filters and I only received the filters, I send out emails and the reply is automated, there is no phone number for this company.

User's recommendation: I would not recommend this business.

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ID
#2018614 Review #2018614 is a subjective opinion of poster.
Product
Durguard Face Mask
Cons
  • Did not ship items paid for
Loss
$30
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Frustrated

I ordered a set of masks and fitness wear in May. I have never received the items. Numerous emails have been sent and I have tried to call all to no avail.

User's recommendation: Do not order anything from this company.

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ID
#2017888 Review #2017888 is a subjective opinion of poster.
Product
Brave New Look Minnie Dot Leggings
Pros
  • Well-designed masks from ad appearance
Cons
  • Taking my money and getting no product not responsive
Loss
$90
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Finally received my order and dissatisfied

Brave New Look - Finally received my order and dissatisfied
Brave New Look - Finally received my order and dissatisfied
I finally received my order today. That I ordered on May 16, 2020. It doesn't resemble what I ordered. Do not purchase anything from Brave New Look!! I am very dissatisfied. I have attached a picture of the four masks I received and picture of my order.

User's recommendation: Do not purchase anything from Brave New Look.

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ID
#2017622 Review #2017622 is a subjective opinion of poster.
Cons
  • Miss leading merchandise
Preferred solution
Full refund

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Verified Reviewer

False advertising

Ordered masks because the ad on Yahoo said they would ship in 3 days. They charged $56 dollars long before they shipped the masks ....3weeks later. Beware...policy says no returns. Also, location says S.F. Package came from Southern Ca.

User's recommendation: Do not order from this company.

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ID
#2015840 Review #2015840 is a subjective opinion of poster.
Product
Covrdmasks Com Face Mask
Cons
  • No cancellations or refunds
  • Lack of clarity
  • Poor customer service and bad delivery
Preferred solution
Let the company propose a solution
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Brave New Look - To cancel a order
Brave New Look - To cancel a order
Brave New Look - To cancel a order
I emailed within an hour of my order I placed to cancel because I was unaware my husband had bought masks and filters already. A few days later I got an email saying you would give me a discount and then I responded no I want my order cancelled. Then got another email...
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ID
#2015231 Review #2015231 is a subjective opinion of poster.
Service
Brave New Look Customer Care
Loss
$102
Preferred solution
Full refund

Products Never Received

I never received the face masks. I ordered 4. However, the company stated that 2 of the masks were delivered. I DID NOT receive them. I have been waiting too long. I wish I would have just asked a friend to make some.

User's recommendation: DO NOT ORDER FROM THIS COMPANY.

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ID
#2013793 Review #2013793 is a subjective opinion of poster.
Location
Warner Robins, Georgia

COMPLAINT

Lying freaking thieves. Check out their better Business Bureau rating F !! You have to really *** try to get an " F" from the BBB, But they EARNED every FREAKING BIT OF IT. ALL MADE IN COMMUNIST CHINA FINALLY, ARRIVES AFTER MONTHS NAS Envelope IS EMPTY !! Surprise, THEY DO THIS TO EVERYONE. THE GAVE US THE *** VIRUS, AND THEN *** US ON THE MASKS. THIS SINGLE EMPLOYEE Actually WORKS FOR THE Communist PARTY, AND IS A SPY !! ASK THE STATE DEPARTMENT. *** CHEATING *** GOOKS !

User's recommendation: Stay the *** away, this is the biggest SCAM in the world. It's all made in COMMUNIST *** CHINA TOO!!!!

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ID
#2012964 Review #2012964 is a subjective opinion of poster.
Cons
  • Being scammed
  • Will rip you off
  • Never got product or answer to my emails
Loss
$142
Preferred solution
Full refund

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Verified Reviewer

Resolved: NEVER received FULL order!!!!!!!

Update by user Jul 25, 2020

Company fixed the issue and I have been provided with product replacement. The company sent the color they had in-stock; NOT what I ordered..

Update by user Jul 25, 2020

I finally received an order, but it was NOT exactly what I ordered. The company substituted a color.

I finally just gave up and know that I will NEVER order from them again.

They over-promise and certainly under deliver. Thank you for you help.

Original review posted by user Jun 25, 2020
ORDER 179****: I saw on your website today that if you order the exact masks that I ordered SIX weeks ago they would ship between June 28 and July 5th. How is that possible when I've been waiting six weeks for my full order? This is my third or fourth contact regarding the order. I'M STILL WAITING ON THE BLACK AND GRAY MASKS. I need an update.!!! I've already ordered other masks that are expected to arrive within the next four days. I ordered them last week. I should have ordered from that company six weeks ago. I could have been using the masks. I've ONLY received canned email responses telling me the exact same thing. That my order was filled on June 13th, which was the partial order, and NOT the FULL order. I NEED THE COMPLETE ORDER! Thank you.
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Resolved
ID
#2011789 Review #2011789 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Preferred solution
Price reduction

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Verified Reviewer

Order Status

DID NOT RECEIVE THE ENTIRE ORDER THEY DO NOTHING TO RESOLVE THE SITUATION

User's recommendation: Shop elsewhere.

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ID
#2010432 Review #2010432 is a subjective opinion of poster.
Location
Honolulu, Hawaii

Never received product

Ordered a face mask and initial email said I'd receive a shipping notification in 7-10 business days. Waited two full weeks and sent email to customer service asking for status update. I received an automated email that stated due to Covid-19 orders were taking longer than expected and I would receive shipping notification in 3-4 weeks from date of order. I waited 4 1/2 weeks and once again emailed customer service only to receive the same automated response. The auto email said if I wished to contact a person to include more info in the subject. I did this and first received another automated response and after another round of emails did receive a note from a person basically saying the same thing. A couple of days after that I received notification that my order had shipped. Now I am going back and forth with them again because it has been at the status of en route to DHL for the past week and a half. Cannot get a response from either DHL or Brave New Look.

User's recommendation: Do not order anything from Brave New Look!

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ID
#2010393 Review #2010393 is a subjective opinion of poster.

Where is my order

My order number is #182****,it said my order delivered on 20/6 at 11:57AM, but I did not see that day! I don't receive.
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ID
#2009293 Review #2009293 is a subjective opinion of poster.

Product never delivered

The product was ordered May 3, 2020. No product, no word, and no refund!

User's recommendation: Disgraceful during COVID. Do not send your money to this company.SCAM company.

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ID
#2008347 Review #2008347 is a subjective opinion of poster.
Loss
$69
Preferred solution
Deliver product or service ordered

Cancel my orders immediately

Company continues to send me masks after I told them to cancel future orders. No longer want masks. Stop charges my cc.

User's recommendation: Don't order anything from this company.

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ID
#2008266 Review #2008266 is a subjective opinion of poster.
Location
Holland, Michigan

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Verified Reviewer

Missing product

I have emailed them several times as I only received 2 of the 4 masks I ordered. I receive automated responses to the email and no answer to my inquiry on the remaining masked owed to me.

User's recommendation: Avoid this company.

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ID
#2007110 Review #2007110 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Fell apart

Elastic broke the minute I put it on, piece of *** Oh yeah and try getting a hold of them technically they are not suppose to charge you till items ship. but no they took the money as soon as I hit send then I had to wait almost 2 friggin months. And then people wonder why we don't buy american, because we do *** work and charge a crap load of money for *** work. Only in America!don't waste gour time or money, might as well order from CHINA
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ID
#2005248 Review #2005248 is a subjective opinion of poster.
Location
Middle Island, New York