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Brave New Look - Pug Leggings Review

Same exact issue. I ordered leggings on 11/15. On 11/28, I hadn't heard anything so I endives customer service. They responded fairly quickly, saying they would ship same day. It's been over a week and still received nothing. I emailed again, this time they said they had received more orders than expected and they'd ship as soon as they could. (So the first response, saying they were shipping same day was s total lie). Based on the language/grammar, I suspect English is not their first language... I'm suspecting an overseas scam and keeping a close eye on my credit card account.. might cancel my card and get new one reissued.
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ID
#968421 Review #968421 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery
I also have placed an order for dachshund leggings have not received my order do not like the fact I cannot call and get an answer have emailed them no answer my order was placed on 11/8 got a confirmation that the order was shipped UPS or a ticket was started on 1128...
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1 comment
#1251058

I too ordered from them and going thru the same thing, don't order anything from them, it's a scam...now trying to get my money back..

ID
#968024 Review #968024 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery

Leggings from Brave New Look an apparent scam

I also am having the same issue, ordered a pair of leggings. I have sent 2 emails to their customer service & have had zero response. My order was placed 11/9. I immediately received an order confirmation but no shipping info. It has now been just shy of a month. Based on other similar complaints I am seeing, I do not have any faith they will make good on their order & I will have to dispute this thru Paypal. Very glad I paid thru Paypal though as they seem like a scam company & I would hate for my credit card info to be in their hands. And I am upset that I was taken in. Gotta be more careful next time. But the source of these leggins seemed to be someone legitimate who ordered theirs & had no issues.
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2 comments
#1279178

Same thing...I sent two emails and no response. I spent over $100.00 and am so angry!

#1251840

I am having the exact same issue. Many inquiries into where my order of leggings is - and absolutely no response. I will never EVER order anything from this company or another company I see on Facebook that I haven't researched first.

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ID
#967587 Review #967587 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Order not shipped
Reason of review
Other issue
Loss
$38
Preferred solution
Deliver product or service ordered
i ordered a pair of leggings from this company on 11/11/16. Got a confirmation email. Received an email on 11/30/16 saying it had been shipped. Went to website and looked up tracking number. Says a label was created on 11/28/16. Googled mapped the address that I...
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2 comments
#1250749

That's same thing that happened to me and same timeline. Says label was created 11/28 but UPS package never shipped.

Check tracking number daily. Read other complaints too.

I also will ordered paypal. Will never order anything advertised off Facebook again.

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ID
#967315 Review #967315 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue
Ordered Bracelet for my wife on Nov. 9th. Sent three follow up emails with no response. Should have known what to expect from any Company based in San Francisco. SCAM!! Trump people need to know about these jerks! I'm alerting my Bank as well as our Florida Attorney...
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1 comment
#1252482

Has nothing to do with political affiliation. These guys are ***.

I ordered an anti-Trump shirt from them and same experience. Not everything is bi-partisan, dude

ID
#967197 Review #967197 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

I ordered a pair of leggings. Got an email 2 weeks ago stating my order has been shipped. STILL haven't received it and when I use the tracking number given, it says unable to track using this #..NO RESPONSE from company to my 2 emails so far!!! Not looking good!!!
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ID
#966855 Review #966855 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

I ordered a trump necklace and never got it tried twelve time to contact you never got anything give me a phone number I want to talk on phone
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ID
#966429 Review #966429 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery

Brave New Look Shipping Service Review

Ordered POTUS shirt in September have not received it. I'll be very careful not to order online from unknown companies.
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ID
#965733 Review #965733 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery

Ordered Bracelet, Never Received

Following the election, I ordered a bracelet Nov 11. The payment was deducted from my account on Nov 11, but I never received an order confirmation from Brave New Look. The PayPal receipt showed that payment was to Online Shirt Orders. I've repeatedly tried to contact the company via phone (left messages) , but never received a response. I've also repeatedly filled out their "contact us" online forms and not received any response. I do however keep receiving emails advertising other products to buy. I've found many complaints against this company and it's ridiculous, that PayPal continues to service their payments when there are so many complaints against them.
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2 comments
#1249102

I ordered one in early November from them also and haven't received it. Called more than one time and never able to talk with anyone but a voicemail.No email reply either as they asked for my email when I called.

#1249340
@PissedConsumer1249102

I think we've been scammed. Look up the negative comments, seems like this is the way they operate.

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ID
#965235 Review #965235 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Complete lack of service and credibility
Reason of review
Problem with delivery
Loss
$27
Preferred solution
Full refund
Brave New Look - Autism Necklaces Two 16 Inch Sterling Silver For My Daughter Review
I ordered two autism necklaces for me and my husband a month ago. I received an email stating that my order is being made and will be shipped. There is no contact number, and the email continues to state the same. I'm beginning to think I got ripped off for over $50. I...
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1 comment
#1248876

Have you disputed the charge on your credit card?

ID
#964876 Review #964876 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

They are not shipping bracelets I ordered 3 weeks ago. They send back a generic response saying shirts take 4 weeks to print. I need to call bank and report fraud
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ID
#964642 Review #964642 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look - Sweater Review

Brave New Look - Sweater Review
I thought i was ordering a tacky xmas sweater (the main header called it a sweater) and it was a *** sweatshirt and the green in the picture was wrong. I emailed customer support & they told me they could not refund my money because they are made to order. DO NOT BUY FROM THEM!!!
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Featured
ID
#963693 Review #963693 is a subjective opinion of poster.
Product
Brave New Look Sweater
Reason of review
Not as described/ advertised

On Line Order T Shirt Review

Brave New Look 237 Kearny Street #9091 San Francisco, CA 94108
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ID
#956153 Review #956153 is a subjective opinion of poster.

Brave New Look non delivery

Ordered a clever cute t shirt that said "NASTY WOMAN" the day after the last debate after Trump had snidely said that to Hillary and the A week later, no shirt. Tried to contact them, no phone number went through the email provided on website. Standard reply "making shirt just for you, will be ready soon, check tracking online". Tracking said would be shipped on or about Nov 1. "We are making it just for you". Going to a Hillary rally on Nov 2. No shirt for me, but others had "nasty Woman" shirts. Tried to cancel. Nope not allowed. 4 more attempt s to cancel, offered to take a different shirt. Nope. Now election over, it is a month since order. "Your Shirt is ready to Ship". $4.99 shipping and may get it by Nov 20.
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ID
#953725 Review #953725 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Lack of customer service
  • Not getting a timely shirt in a timely manner
Reason of review
Problem with delivery
Loss
$31
Preferred solution
Full refund