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Pathetic

DO NOT order from this company! I ordered three Donald Trump coffee mugs and only received two of them. They were almost 15.00 each. The tracking says they all three were delivered.......they were not. I stay at home and I received the two mugs on the same day but NOT THE third one. and then you absolutely cannot reach them via email....they will NOT respond. So in essence they STOLE fifteen dollars plus shipping from me! RIDICULOUS. SO... DO NOT ORDER FROM THEM UNLESS YOU WANT RIPPED OFF! Companies like this should be put out of business in my opinion. It makes me very skeptical of ordering online. SAD for those companies who are upright and honest.
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ID
#975983 Review #975983 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Delivery and customer service is pathetic
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Deliver product or service ordered

Got one, not the other

Ordered two Bernie Sanders-related t-shirts recently and got one in the mail Dec. 13. USPS and DHL tracking says I received two packages in the mail. No, I did not. Oh, I suppose someone could have stolen one and left the other. Well, I guess it is time to grill the neighbors. Do they place two GPS trackers in one package to make 100 percent profit. Yep, no contact phone number. Will never ever do that again. It probably would be busy all the time. And the USPS inspector general line says they are not open right now ... in the middle of the day. SMH ...
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ID
#975973 Review #975973 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund

Terrible customer service/never received item

I ordered a "Nasty Woman" tank from Brave New Look over a month ago. I kept tracking the shipping and at some point USPS said the package had been delivered. However, I was at home that day plus my apartment complex has a front office that takes packages- I know for sure that it was not delivered to me. I emailed Brave New Look and they referred me to the same USPS link that it had been delivered and said it was out of their hands- I should contact USPS to figure it out. I emailed back that perhaps they should contact the post office or see if they got my address right or assist me in any way with this issue and they never even sent a reply. I followed up twice with emails after that simply asking for a reply and absolutely nothing. So now I am out nearly $30 for a tank I never received and customer service won't even engage in a discussion with me. Terrible, do not order from here.
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ID
#975871 Review #975871 is a subjective opinion of poster.
Service
Usps Delivery Service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Brave New Look - Don't Blame Me mug order
Brave New Look - Don't Blame Me mug order
I ordered three of these mugs. They say "Don't blame Me, I Voted For Her" on it. I paid almost $50 for them (including shipping. But - only two of the mugs arrived in the mail a few days ago. Not three. It has been several days and no third mug. But here is the kicker...
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ID
#974964 Review #974964 is a subjective opinion of poster.
Product
Brave New Look Dont Blame Me I Voted For Her Mug
Cons
  • Order was defective
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Full refund
Brave New Look bracelet order
Brave New Look bracelet order
I ordered a bracelet on Nov. 9, 2016. After reading comments on the Brave New Look Facebook page, I added my comments and frustration - figured that I'd been scammed. BUT, on December 16 the bracelet arrived - the item I ordered and received was exactly as shown in...
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1 comment
#1409778

I ordered 2. 1 came through 2nd 1 did not.

Waiting for response. WiLL NEVER ORDER AGAIN !!!!!!!!

ID
#974753 Review #974753 is a subjective opinion of poster.
Product
Brave New Look Bracelet
Reason of review
Good quality

Brave New Look Shipping Service Review

Company sent wrong product and has been totally nonresponsive on my request to exchange it. I've decided to donate product to Goodwill and never buy from them again.
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ID
#974350 Review #974350 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look preys on people who lost loved ones

I ordered 3 bracelets. One saying dad and 2 saying grandpa. I received 3 dad's even though their shipping info says exactly what I ordered. This was at the beginning of October. It is now mid December and still nothing. They took my money quickly. No phone number for this company. I've emailed them countless times and nothing. I email them at least once a week. I will call my bank and file a complaint. I want my money back. I think they prey on people who have lost loved ones. I figured it was an ok site since they were advertising on Facebook. Won't make that mistake again.I see many complaints about this company and very few good ones. The good ones are few and far between all the other disgruntled people. They should be shut down.
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ID
#973869 Review #973869 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Scam!

I ordered a pair of leggings on Nov. 10 and my payment was processed on Nov. 11. The confirmation email said that I'd receive another email when they shipped. On Nov. 23 I contacted them and was told that there was an overwhelming response and more had to be printed up. Since then I've contacted them several times with no response. I'll be warning of the Brave New Look scam on Facebook! We don't need any more victims. This election has me in the dumps and so I was looking forward to wearing the tights proclaiming of the need to put a woman in the White House! Now this complaint site seems to be a scam. It won't proceed...saying I need 100 words. I had 102. Let's see what happens with 124.
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ID
#973797 Review #973797 is a subjective opinion of poster.
Product
Brave New Look Leggings
Cons
  • Processed payment same day as order
  • Lack of customer service
  • Order not shipped
Reason of review
not shipped and unresponsive to my inquiries
Loss
$38
Preferred solution
Full refund

Brave New Look - Buyer Beware

I ordered several pairs of tights from this company on 11/11/2016 as and the products were charged to my account. On 11/30 I still have not received my shipment and contacted the company asking them where my items were. They said they had such a high demand for the leggings that they had to print out a new batch of inventory. I then received an email on 11/30 that my leggings were on the way. I used the tracking number to see the status of my delivery order and it wasn't shipped. I patiently waited another week and emailed them on 12/6. I told them if I couldn't receive them the second week of December to cancel the order and refund my money. They keep on insisting it has shipped. It's 12/14 now and the items still have not been received.
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1 comment
#1258522

Same bad experience. They need to be shut down.

ID
#972956 Review #972956 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Order not shipped
Reason of review
Problem with delivery
Loss
$117
Preferred solution
Full refund

Brave New Look Shipping Service Review

I ordered 2 pairs of beagle leggings and paid $70 with PayPal. Haven't heard a thing from them and it's been a few months. When I inquired, I was told they were overwhelmed with orders and would ship them as soon as possible! Beware! Don't order from them. I've been scammed!
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ID
#972055 Review #972055 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

I ordered hairstylist leggings and was charged the same day. Confirmation email said would ship around 11/28. But have reveived nothing and no contact except ad emails from Brave New Look. They sent 1st confirmation in messenger and said to respond there with any questions but does not go through. I am waiting for an email response.
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ID
#970882 Review #970882 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery

Brave New Look Shipping Service Review

Horrible!! Ordered in early November by late November had heard nothing sent multiple emails and got no responses my order finally shipped in December and finally received my item a week or two later and it was the wrong item!!!!! Have contacted them multiple times and have still not received a response so I'm out $25 and an ugly Donald trump mug I don't need
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ID
#969446 Review #969446 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Short Review on December 07, 2016

Received 1 of 3 items... when questioned on the other 2 items, I never received a reply.. emailed again with no reply. and 2 days later they were marked as included in the original shipment as delivered. Thiefs!
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ID
#968991 Review #968991 is a subjective opinion of poster.
Pros
  • Recieved and liked the tshirt
Cons
  • Not responsive
  • Processed payment same day as order
Reason of review
Order processing issue

Brave New Look Leggings Review

Ordered 2 pair of leggings 11/14. Received confirmation email expected to ship 11/28. I inquired about status 11/30 and was told the order was bigger than expected and would take longer. No response from customer service since as to expected ship date. Paid $76.85 for holiday leggings that obviously will not arrive prior to the holiday I will be initiating a dispute with PayPal.
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ID
#968841 Review #968841 is a subjective opinion of poster.
Product
Brave New Look Leggings
Reason of review
Problem with delivery

Brave New Look Shipping Service Review

Ordered November 11 deplorable bracelet site states shipping 2 to 4 weeks paid $24.98 have yet to receive item no update on my status of shipment from this company. Will never do business with them again
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ID
#968586 Review #968586 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery