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Brave New Look Shipping Service Review

Same issue as everyone else. Ordered a holiday product in November that was supposed to ship on Dec 12th. Christmas has now come and gone. No sweater. Company will not refund money. Even if I receive it eventually by some miracle its useless to me now. Will never order from this company again. STAY FAR FAR AWAY FROM THEM!
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ID
#979709 Review #979709 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look is a SCAM

DO NOT ORDER ~ This company is a SCAM. They take you order & money & that is the last you hear. My bad for not checking up on company before ordering. You get email saying order processed & order number. When you go to track it says over & over that not a valid tracking number. Sometimes it says track via USPS & some time track vis UPS. Tracking number is invalid on both sites. Also says in initial communication you can communicate via FB messenger. When you attempt to contact via FB messenger it says not taking messages at this time. When you call the customer service number it asks for your email. No response at all. Emails are never responded to. BIG SCAM
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1 comment
#1283978

I am having the same issue... they took my money for 2 products, sent me only 1, but it says both products were sent...

tried to return message they sent to me on facebook messenger and it said they werent receiving messages.... tried emailing them and no response...

now going through paypal and will escalate... this company is fraudulant....

ID
#979564 Review #979564 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Never Received Order

I ordered leggings for a Christmas gift on November 26th and paid by using PayPal, so money was received immediately and now it's December 24th and I still have not received order. It's pretty obvious I will not receive order in time. I have emailed company twice with no response. I wish I had read these reviews before I ordered from this company because I certainly would not have placed order. Very disappointed with lack of communication and from all of the reviews I have read this seems to be a constant problem with this company. So...unfortunately I will never order from this company again and I will also not recommend anyone else to purchase from this company.
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1 comment
#1261942

Same thing happened to me. They say it shipped.

UPS says the package never left, nor was ever scanned. I am disputing the charge via PayPal.

ID
#979261 Review #979261 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery

Brave New Look - Shipping Service Review

I ordered a pair of leggings on 11/10/16. The shipping date as per their website was 11/21/16. Well now it's 12/24, and I have no leggings and no scheduled shipment date even after several emails to the company. I've emailed them about 3 or 4 times with only one response saying my item was waiting to be printed - or some lame answer - and that a refund was not possible. This company is fraudulent, they are scammers, they take your money up front and you never hear from them again unless you push really hard - but you still can't get your items or a refund. You suck Brave New Look!
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ID
#979233 Review #979233 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

Don't bother!!! Ordered on Dec 1 for Christmas gift, a Month later still not received!!!
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ID
#979152 Review #979152 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Leggings Review

Same as everyone else... I got screwed out of $40 for some leggings. Can't get ahold of anyone. It's been well over a month.
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ID
#978811 Review #978811 is a subjective opinion of poster.
Product
Brave New Look Leggings
Reason of review
Problems with payment
Brave New Look - HORRIBLE - DO NOT ORDER
I ordered a Christmas gift on 11/28/16. The website guaranteed delivery by Christmas if an order was placed by 12/9/16. Screen shots of their website and the date of my order are attached to this post. It is 12/23/16 and my order hasn't shipped, so I'm clearly not...
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ID
#978616 Review #978616 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Deliver product or service ordered

Brave New Look Shipping Service Review

Purchased leggings in November. Still haven't received them. Now their site says guarantees delivery before Xmas. Still no leggings no response from customer service. And no refund. sCAM!!!
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ID
#978327 Review #978327 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue
Update by user Jan 21, 2017

Update: It is January 21, 2017. I received another email with a different tracking number saying the package is being sent. When you check the tracking number, it shows nothing has been dropped off to ship.

It's been two weeks since this email and no changes on the track...

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2 comments
#1259585

Did you ever get your package?

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ID
#978140 Review #978140 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue
Placed order because I saw an ad on Facebook. Received confirmation and even a UPS number. It has been two week. Every time I look it says the package hasn't been picked up from them. Customer service said it was mailed. Emailed Shopify who said the will look into the...
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2 comments
#1269331

I also placed a order with this company and have not receivedmy product and get no responses from the company .I have been scammed.Do not place any orders with this company it is a fraud

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ID
#978113 Review #978113 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Bad quality

Brave New Look Shipping Service Review

This company is terrible. I placed my order 6 weeks ago and it still hasn't shipped. Of course my payment was processed same day as order was placed. They do not respond to my emails!!!!! Fraud
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ID
#977909 Review #977909 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

I ordered early November and still as of 21 December have not received my Christmas present for my daughter. I may have to go to my bank to dispute the charge to my account
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ID
#977144 Review #977144 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Took money- didn't send product

I really wish I had read these reviews before I went to their site. I saw an ad pop up on my facebook feed with the perfect gift for my cousin. It was a pair of nasty woman leggings. I purchased them for $40 and other than some annoying facebook messages with my order info and ads to buy more, I never heard from them again. I keep checking the UPS tracking and it says the label was printed, but it has not shipped. It has been well over two weeks since I purchased it. Stay away from this company. Here is the link: https://www.bravenewlook.com/products/never-underestimate-the-power-of-a-nasty-woman-leggings/?utm_source=organic&utm_medium=organic&utm_campaign=recentlyViewed
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ID
#976636 Review #976636 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Not responsive
Reason of review
Never received product
Loss
$45
Preferred solution
Full refund

DO NOT BUY FROM THIS COMPANY

This company TAKES your money and NEVER sends out the product or attempts to communicate with you. People work hard for their money and these people are thieves. I purchased a shirt on December 8th. Every company that I have recently dealt with sends out the product within a few days. I made several attempts to communicate with this company and they ignore you. I had to put in a dispute with my bank to get my money back. I hope that people see this before they go online and buy from these people. Very dishonest!! Do not buy from them, you will not get your product. They will steal your money and not speak to you after that.
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ID
#976273 Review #976273 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

I have had a similar frustrating shopping experience as other customers. I ordered two items on 11/28 and have only received one. I have written several times to customer support and have gotten nothing. It has given me tracking number but UPS has not received item to mail. Will not recommend to shop at brace new look.
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ID
#976140 Review #976140 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery