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Leggings And Sweater Review

I ordered 2 items from this company in October. I have been charged but have yet to receive anything! No one returns my emails. This company sucks!
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ID
#981754 Review #981754 is a subjective opinion of poster.
Reason of review
Problem with delivery

Brave New Look - Shipping Service Review

Submitted an order in early November 2016 for leggings, received email notifications that order was received and another in mid December stating order was going to be shipping out. I've still received nothing. I emailed the company but have received no response.
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1 comment
#1262773

same here! i ordered in early october, finally got an email from them early December saying item was being shipped.

i go back to check the shipping confirmation and it says item doesn't exist in the database yet- apparently it is sitting in a warehouse somewhere in California waiting to be shipped- STILL. very angry. sent emails.

no response. STAY AWAY from this company!

ID
#981643 Review #981643 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue
Brave New Look - Expect to BEG them to ship your items!
Ordered a pair of Leggings on November 13th 2016 for my sister's birthday on November 21st. Her Birthday comes and goes and a few days after my sister informs me that she has not received anything yet. So I went through Paypal and reported that I have not received...
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ID
#981439 Review #981439 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Pros
  • Leggings
Cons
  • Processed order and did not ship
  • Lack of customer service
  • Delivery and customer service is pathetic
Reason of review
Order processing issue
Loss
$38
Preferred solution
Price reduction
My mom ordered a pair of Corgi leggings (which costs $40) for me as a Christmas gift on November 13th. It has been a month and... STILL nothing. My mom and I are really disappointed and pissed off. My mom emailed them several times, still...NO RESPONSE! However, she...
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1 comment
#1262428

I ordered for Christmas gift for wife on Nov 28 and have not received the order or any response from the company when I e-mail their customer support. Very disappointed

ID
#981408 Review #981408 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

Ordered two pairs of Hanukkah leggings on 11/27. Wanted them in time for, you guessed it - Hanukkah. A month later ONE pair arrived. I emailed three times to check status of order. No response. And no information about return policy. And no phone number. Rip off and terrible customer service.
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ID
#981315 Review #981315 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave new Look Clothing scam

Hi - I have the same complaint as everyone else. no response from numerous emails etc. I noticed that their order confirmation came from shopify. com Maybe contacting them would be the way to go? Emailed through Face Book and responded from their order confirmation. Contacted my credit card company for a refund and contacted the Better Business Bureau. Hi - I have the same complaint as everyone else. no response from numerous emails etc. I noticed that their order confirmation came from shopify. com Maybe contacting them would be the way to go? Emailed through Face Book and responded from their order confirmation. Contacted my credit card company for a refund and contacted the Better Business Bureau.
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ID
#981202 Review #981202 is a subjective opinion of poster.
Pros
  • Advertised items
Cons
  • There is zero way to contact them no response
Reason of review
Order processing issue

Short Review on December 28, 2016

Ordered a hoody two weeks ago still have not received any word on my order and I have emailed over 5 times with no response.
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ID
#981190 Review #981190 is a subjective opinion of poster.
Reason of review
Problem with delivery

DO NOT ORDER

Do not order from these thieves. You will never receive your merchandise and you will be charged. It's she same compliant over and over on their Facebook page. I wish I had read them first. No phone number to contact company only forms to submit online. I never got a response only a "How are we doing" or "How did so and so handle your issue". This is crazy. I ordered holiday items and the holiday is over and I have nothing. I wish I had pictures to support what I am saying but I have pictures of nothing. Only them saying they are processing my order. Apparently it takes weeks and weeks to process
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ID
#981129 Review #981129 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Never received product
Loss
$188
Preferred solution
Full refund

Brave New Look Shipping Service Review

Ordered a pair of leggings on November 13th delivery was to be before Christmas change delivery date on me didn't receive them until after Christmas got them in the mail today don't like them want to send them back for a full refund wrong phone number when I get the correct phone number not getting an answer back I'm about ready to contact the BBB
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ID
#981031 Review #981031 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

Never received order. Ordered on November 27th. Supposedly shipped 12/15. Never left CA warehouse. No response from emails. Can't find a phone number.
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ID
#980813 Review #980813 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

TERRIBLE- AVOID COMPLETELY

My Christmas sweater was ordered and I was told I would need to wait 3-5 business days for it to ship, and 3-5 business days for delivery. Making it a total of 10 business days at the MOST until I should have received it. It is more than 2 full weeks out, and I still do not have my sweater and it still does not say that it shipped. If you look on their website- there is no way to contact them by phone- only email. In addition, their customer service representative only answered one of my many emails. I begged in my emails for someone to just give me a call- as this sweater was a Christmas gift for someone, and they never did. It's a complete scam. I have reported them to the BBB, and I also alerted my bank. Seriously, whatever you want to purchase on here is not worth the money, time, effort, and (most importantly) the aggravation.
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1 comment
#1261687

I also ordered a sweater on December 3rd and still have not gotten it or an answer to any of my inquiries.... I reported it to my bank and filed a complaint with the Internet Crime Complaint Center. This company is defrauding a lot of people and need to be stopped.

ID
#980550 Review #980550 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Leggings - Never received

I ordered a set of leggings, that stated if you order by DEC 1, you will receive them. It is now 12/27/16 and no leggings or responses back from customer service (at least 6 times). Wish I would have seen these review before I ordered. Don't order anything from this company. Not sure they even exist, know they took my money, but no product has been shipped. the only response I received was - From: Brave New Look Support [mailto:support@***.com] Sent: Tuesday, December 13, 2016 11:22 PM To: Nelson, Mannie Subject: Order #130**** ##- Please type your reply above this line -## Hi there, Thanks for reaching out! I’m so sorry about the delay - we got a lot more demand than we were expecting so we ended up having to take a little longer printing this batch. We will be shipping this out anytime as soon as it is ready and send you an email with your tracking information. Thank you for being awesome and we hope you enjoy your custom! Kind Regards, Daphne T. Two days later, I received a notice that it shipped, which of course was bogus, because I'm still waiting.
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ID
#980505 Review #980505 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Customer service and lack of delivery of product
Reason of review
Poor customer service
Loss
$41
Preferred solution
Deliver product or service ordered
Brave New Look - Only One Word Needed ... Screwed!
Don't shop here! If you read this and still shop at this shady online storefront, you're crazy and deserve to be taken advantage of. I ordered two coffee mugs. Still waiting after six weeks. Got notification they were on their way, via DHL. But the tracking number is...
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2 comments
#1585410

I placed an order for a mug on September 27th. It was supposed to be shipped on Oct 8th.

After complaining, I finally received a tracking number on Oct 18th. After checking today Oct 20th, the product has not yet been received by USPS!!! This company is a scam!!! I am SO sorry I didn't seek out reviews prior to ordering!!!!

Even if I do end up getting this item, even if it ends up being good quality, it will NOT change my opinion of what an unethical, unresponsive company this is. DON'T order from them!!!!

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ID
#979839 Review #979839 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Poor customer service
Loss
$35
Preferred solution
I've already been issued a credit from the credit card company.

Leggings ordered

ordered over a month ago, shows shipped UPS but only created a label, not actual scans, emailed them and they claimed shipped but again no scans. then got email asking for feedback, advised how disappointed and asked for credit, no response will be disputing with bank but don't see how so many people have been scammed and nothing has happened to this "company" They should be investigated and prosecuted. word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word
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ID
#979787 Review #979787 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

Ordered something over a month ago. Never received. Sent two emails. No response. No other way to contact them. Email confirmation has shipping tracking information but then provides no information. Seems to be stuck in a place called Compton CA. Horrible customer services. Seems like a scam.
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ID
#979779 Review #979779 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue