Show reviews that mention
order money response number service customer service customer leggings email emails
Filter review

Brave New Look - Shipping Service Review

This company is a total scam. I ordered a Christmas sweater the first week of November and I still have not received it. I emailed them and they told me they got more than expected so it would be delayed...it's after Christmas and I haven't heard anything. I asked for a refund. No response. I filed a complaint with the Better Business Bureau and I would recommend everyone else do the same thing. This company has taken my money and I am furious!
View full review
ID
#986473 Review #986473 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

Brace new look scam!! Took money and offered a ship date but no product and no response to emails and messenger rejects any attempts to send them a message... sooo wrong
View full review
ID
#986211 Review #986211 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look - Delivery Service Review

I oreder a pair of leggings for my wife nov 15th. Heard nothing for a long time.. Just received them today jan 5th almost 7 weeks later..... And guess what they sent the wrong size... Call the number on the ups bag for their company wrong number was givin another number from that one and no answer.... They took my $37 the same day i ordered but this place is a joke now i have leggings for my wife that dont fit that ive waited 2 months for!!!
View full review
ID
#985940 Review #985940 is a subjective opinion of poster.
Reason of review
Order processing issue
Update by user Jan 06, 2017

No communication about delivery, product sizing, exchanges and now return for refund.

Original review posted by user Jan 05, 2017
No response to emails or messages when I was wondering about when the order would come (supposed to be Xmas presents, ordered Nov 25). One came and automated email said both came. Not...
View full review
View full review
ID
#985798 Review #985798 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Lack of communication
Reason of review
Poor customer service
Loss
$85
Preferred solution
Full refund

Brave new look scam,

horrible customer service charged me 2 times for merchandise /no tracking numbers /never sent merchandise until I finally got my credit card to reverse the charges then I got the order very late a five day ship was listed for the mechandise when I ordered and I ordered way before black Friday, it was cheap, a bracelet that was supposed to have a bead was a sticker and it was out/fraud and fake, now they are sending me emails wanting me to reverse the charge amount back to them . after ignoring me for 2 months, please save your money here the merchandise is not as described and they don't stand by their mailing agreement and they won't send shipping tracking numbers without a fight. This business is a untrustworthy junk selling business in my experience.
View full review
ID
#984772 Review #984772 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Bad quality

Brave New Look Shipping Service Review

Trying to contact them about my order still not shipped and getting no response. No phone number to call them either.
View full review
ID
#984496 Review #984496 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Terrible customer service and problems with shipping.

I ordered a pair of leggings for the Holiday's on Nov. 7th 2016. I was aware that the order may take a bit because it was mentioned the item was custom made. I did not for a minute think it would take almost two months to get them. I received an email on Nov. 28th stating the leggings had been shipped. Yeah!!! Nope, UPS had the shipping label but no package. I called and emailed many times. I received one response via email saying the item was shipped and to look at my tracking number. Well for three weeks the label stayed put with no package. I again called and emailed to no avail. I finally got my package after the holidays, no receipt so I could return and the pattern on the leggings were upside down! I am still trying to reach them but still no answer and it is now Jan. 3rd 2017. Terrible experience and horrid customer service. Not sure how they are still in business. I strongly advise not to order from this bogus Company.
View full review
ID
#984254 Review #984254 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Not responsive
  • Delivery and customer service is pathetic
  • Lack of customer service
Reason of review
Problem with delivery
Loss
$39
Preferred solution
Full refund

Brave New Look Shipping Service Review

I have yet to receive my product and I ordered 2 months ago. I have emailed them several times but can not find a phone number for them. They haven't returned my money and no product. Not sure what to do at this point.
View full review
ID
#984250 Review #984250 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue
it was around Christmas time so ,alright, i understand really late delivery. Then the charm from the "when they go low, we go high" bracelet fell off about a week after I got it. Told them i would send a picture of the bracelet and just wanted missing charm to...
View full review
View full review
ID
#983385 Review #983385 is a subjective opinion of poster.
Product
Brave New Look Bracelet
Cons
  • No response to repeated customer inquery
Reason of review
Bad quality
Loss
$22
Preferred solution
Let the company propose a solution

Hairstylist Leggings Review

Ordered hair stylist leggings on November 9th and still have not to receive them or an email back and I have sent 3 emails. They sure took my 37.99 out of my account though. Would like my money back as of now. Im just over it. They should not be able to get away with this.
View full review
ID
#983070 Review #983070 is a subjective opinion of poster.
Reason of review
Problem with delivery
I received my goods after 6 weeks, ordered pairs & only got 1pair, pants are so see thru that they are thinner than nylons! I think I came across the phone number, unfortunately when I have tried to call it goes straight to a voice mail, but hey I don't mind screaming...
View full review
View full review
ID
#982453 Review #982453 is a subjective opinion of poster.
Product
Brave New Look Pants
Cons
  • See thru clothing
  • Did not get full order
  • Stole my money
Reason of review
Bad quality
Loss
$71
Preferred solution
Full refund

Brave New Look Shipping Service Review

I ordered 2 pair of leggings on November 12, 2016...nothing has shipped and for a month they have not returned voicemails or emails. I am disbuting this through PayPal...please save your time and money and read comments before ordering from this company.
View full review
ID
#982289 Review #982289 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

This is a fraudulent company!!! It's a complete scam as I am now reading from so many other complaints! I've had the same problem with them charging me immediately and not sending my order even though I received shipping confirmation. I placed my order a month ago and have not received it! I have emailed 4 times and no response! I'm spreading the word on Facebook as well!!!
View full review
ID
#982127 Review #982127 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

I ordered 2 pairs and paid for two but only received 1 pair. I haven't received any notification from anyone on this problem.
View full review
ID
#982077 Review #982077 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue
Brave New Look - Received broken mug
Ordered 3 mugs. One came broken. I contracted them right away and sent a photo. No response from them after 2 additional emails. Contacted PayPal and disputing the charge. Fraud company. Do not order from them. They need to be shut down for fraud. The 2 other items are...
View full review
View full review
ID
#981861 Review #981861 is a subjective opinion of poster.
Product
Brave New Look Dont Blame Me I Voted For Her Mug
Cons
  • Lack of customer service
Reason of review
Damaged or defective
Loss
$24
Preferred solution
Full refund