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Like many other reviews, I too ordered leggings in mid Nov and as of today, still have not received them. After daily emails and phone calls, none of which have been responded to, I contacted my credit card company for a refund. BNL has 45 days to either deliver the...
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1 comment
#1272233

Ordered mine December 6, said they would ship 12/19. Still have not received them.

Received the bogus UPS tracking number that never moves to "shipped".

It's a scam.

ID
#991347 Review #991347 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Problem with delivery
I ordered leggings. 2 months later when they finally arrived they looked horrible on me. I contacted customer service for a refund. They said they would give me one if I sent pack the leggings. Needless to say they have the leggings, I do not have my money and will not...
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1 comment
#1271147

File a complaint with your credit card company. Mine reversed the charges after I got no response from brave new look and they had the returned merchandise.

Like your experience, I got an initial response with the return address but never responded or refunded me again.

Terrible company! Do not buy from them!

ID
#990562 Review #990562 is a subjective opinion of poster.
Product
Brave New Look Leggings
Reason of review
Not as described/ advertised

Brave New Look - Shipping Service Review

TERRIBLE customer service. Ordered an ugly Christmas Sweater over a month before Christmas and kept contacting the company as the holidays were approaching to let them know I did not receive it. Got no response and Christmas came and went. Requested a refund. Again, no response. Now midway into January after contacting PayPal with the issue, I finally receive an email that the sweater is on its way. TERRIBLE customer service. Would not recommend them to anyone.
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2 comments
#1270563

I was going to order two pairs of leggings for my granddaughter's but luckily someone alerted me to how horrible your customer service is. I have a couple of other companies I order from and I will continue to do so.

#1269834

I had exactly the same experience. I ordered a Hanukkah sweater at the end of November.

I still have no received it (got an email today saying it's on the way.) That really doesn't help me for this year's Hanukkah and my son was without one gift. I tried to cancel my order about a week before Hanukkah but the company representative informed me I could not.

I would not recommend this company. Overpriced and terrible service.

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ID
#989763 Review #989763 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

Brave. Ew look took my $ right away, prepared a shipping label and never shipped my item. They are non responsive as I email them at least 5 times per day. They have been reported to the BBB, and tomorrow I file theft charges with the police. THEY ARE A SCAM - STAY AWAY!!!!
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ID
#989442 Review #989442 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

WORST COMPANY EVER!

I bought two pairs of leggings back at the end of November. I received one pair...THE WRONG SIZE...and never received the second pair I ordered. I attempted to email them, call them, contact them from their website and kept getting the run around. They said, sorry you received the wrong size, we will remake them for you, oh and here is your invoice. Sorry you are going to charge me again for your *** up...NO THANKS. Have attempted over and over and over again to find out about the second pair I ordered and never getting a reply. Today, I started a chargeback dispute to get my money back! This company is a scam, they just take your money and send you whatever they want, if they want to at all. STAY AWAY!!!
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ID
#989303 Review #989303 is a subjective opinion of poster.
Product
Brave New Look Leggings
Cons
  • Order was wrong size
  • Delivery and customer service is pathetic
  • Stole my money
Reason of review
Poor customer service
Loss
$73
Preferred solution
Full refund

Brave New Look Shipping Service Review

Ordered a pair of leggings before Christmas still no words back on when they will be here but had no problem taking the money out of out account.
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ID
#989270 Review #989270 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Pros
  • Leggings
Cons
  • Taking my money and getting no product
  • Not responsive
  • Stole my money
Reason of review
Poor customer service

Brave New Look Shipping Service Review

Same as everyone else. Ordered in November, charged, no product. No response to emails, no way to call. Will place on Facebook also, DO NOT order from this company, complete frauds!!!
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ID
#989032 Review #989032 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

I am having the same issues as other users. Ordered dachshund leggings, recieved an email confirming order and have never received. Sent 2 emails and have had no response.
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ID
#988931 Review #988931 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Brave New Look Shipping Service Review

I ordered and paid for tights months ago and never received them. I have sent several messages with a response of a "production issue" and that I can't cancel my order. They are still selling these tights online. Disgusted and Dissatisfied This company needs shut down!
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ID
#988704 Review #988704 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Sent wrong shirt and can't get ahold of them

After waiting months for Brave New Look to ship my "Don't Blame Me, I Voted For Her" sweatshirt, they sent the wrong one- an ugly christmas truck tacky sweater in an XS and I can't get them to return an email. I've been trying to contact them for weeks! Who knew it would be so hard to return an email and sent the right sweatshirt that has been paid for. I am MORE than happy to return the ugly christmas sweater no one would ever want! Don't get in business if you can't deal with costumer service. Your business won't last very long!
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ID
#988063 Review #988063 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • There is zero way to contact them no response
  • No response to repeated customer inquery
  • Not responsive
Reason of review
Poor customer service
Loss
$34
Preferred solution
Full refund

Don't order from them

I ordered volleyball leggings on Nov. 9th. The confirmation email said at the end of the campaign Nov. 21 they would ship my order. Nothing has ever arrived, my order # can't be tracked and they have never responded to 3 emails. Plus they have my money. I started attempting to check on the arrival Nov. 26th. You would think they shouldn't be allowed to false advertise. If they are not able to keep up with their own business they need to refund people and stop posting and advertising. This is why I rarely order online. It's better to support your local small business owners and made it USA products
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ID
#987817 Review #987817 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue
Loss
$38
Preferred solution
Full refund

Brave New Look Shipping Service Review

They took my money but never respond to me. Never received what I ordered.
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ID
#987755 Review #987755 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue

Short Review on January 08, 2017

I ordered a sweatshirt, a pair of leggings & a sweater back in Nov 2016. I did receive the sweatshirt but have yet to get the sweater & matching leggings. Ive email numerous times & have yet to get an answer as to where the rest of my order is.all i want is my merchandise or refund. Kristin S.
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ID
#987646 Review #987646 is a subjective opinion of poster.
Reason of review
Problem with delivery
Brave New Look - Didn't receive the leggings which I payed for
Ordered hair stylist leggings mid November and haven't received them to date. Can't get a reply from the company any longer. Got notice mid dec my order was processed and given ups tracking number but it hasn't moved anywhere. I reported to PayPal so hopefully will...
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ID
#986907 Review #986907 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Lack of customer service
  • Delivery and customer service is pathetic
  • Order not shipped
Reason of review
Problem with delivery
Loss
$5995
Preferred solution
Full refund

Brave New Look Shipping Service Review

Bought leggings. Never received. Customer service would not return calls.
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ID
#986665 Review #986665 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Reason of review
Order processing issue