Resolved
Cathie B Njy

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Verified Reviewer

Resolved: NEVER received FULL order!!!!!!!

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Updated by user Jul 25, 2020

Company fixed the issue and I have been provided with product replacement. The company sent the color they had in-stock; NOT what I ordered..

Updated by user Jul 25, 2020

I finally received an order, but it was NOT exactly what I ordered. The company substituted a color.

I finally just gave up and know that I will NEVER order from them again.

They over-promise and certainly under deliver. Thank you for you help.

Original review Jun 25, 2020
ORDER 179****: I saw on your website today that if you order the exact masks that I ordered SIX weeks ago they would ship between June 28 and July 5th. How is that possible when I've been waiting six weeks for my full order? This is my third or fourth contact regarding the order. I'M STILL WAITING ON THE BLACK AND GRAY MASKS. I need an update.!!! I've already ordered other masks that are expected to arrive within the next four days. I ordered them last week. I should have ordered from that company six weeks ago. I could have been using the masks. I've ONLY received canned email responses telling me the exact same thing. That my order was filled on June 13th, which was the partial order, and NOT the FULL order. I NEED THE COMPLETE ORDER! Thank you.
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Preferred solution: Price reduction

Anonymous

Never received product

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Ordered a face mask and initial email said I'd receive a shipping notification in 7-10 business days. Waited two full weeks and sent email to customer service asking for status update. I received an automated email that stated due to Covid-19 orders were taking longer than expected and I would receive shipping notification in 3-4 weeks from date of order. I waited 4 1/2 weeks and once again emailed customer service only to receive the same automated response. The auto email said if I wished to contact a person to include more info in the subject. I did this and first received another automated response and after another round of emails did receive a note from a person basically saying the same thing. A couple of days after that I received notification that my order had shipped. Now I am going back and forth with them again because it has been at the status of en route to DHL for the past week and a half. Cannot get a response from either DHL or Brave New Look.
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User's recommendation: Do not order anything from Brave New Look!

Sonia S Yxa

Product never delivered

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The product was ordered May 3, 2020. No product, no word, and no refund!
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Loss:
$69

Preferred solution: Deliver product or service ordered

User's recommendation: Disgraceful during COVID. Do not send your money to this company.SCAM company

Virgil Owa
map-marker Holland, Michigan

Cancel my orders immediately

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Company continues to send me masks after I told them to cancel future orders. No longer want masks. Stop charges my cc.
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User's recommendation: Don't order anything from this company.

Melissa R Mgf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing product

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I have emailed them several times as I only received 2 of the 4 masks I ordered. I receive automated responses to the email and no answer to my inquiry on the remaining masked owed to me.
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Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this company

Anonymous
map-marker Middle Island, New York

Fell apart

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Elastic broke the minute I put it on, piece of *** Oh yeah and try getting a hold of them technically they are not suppose to charge you till items ship. but no they took the money as soon as I hit send then I had to wait almost 2 friggin months. And then people wonder why we don't buy american, because we do *** work and charge a crap load of money for *** work. Only in America!don't waste gour time or money, might as well order from CHINA
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Anonymous
map-marker Chicago, Illinois

My refund for the 20th time

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Ordered face mask at end of March. Still haven't received them. I cancelled order at end of May. Just got notifications saying the order was processed, but mask still not shipped. Got the filters that go in mask, but no mask, yet LOL. Just trying to cancel order.
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User's recommendation: DO NOT ORDER !!!! Company is CRAP/joke. ONLY positive reviews are on their website. ALL other sites, VERY POOR reviews

denise p Rpv

Never received item; false advertising

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SCAM!!! Do not order from this company! I paid for the items the day I ordered them, but never received any shipping details and numerous attempts at contacting the company went unanswered. Original estimated delivery was two weeks! Six weeks now, and no product. A refund is in order!
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Loss:
$30
Cons:
  • This is a scam

Preferred solution: Full refund

User's recommendation: Do not order from this website!!!

Lee I Cck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

THIS COMPANY IS A TOTAL *** SCAM

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TOOK MONEY NEVER SENT GOODS !! WHEN I ASKED FOR A FULL REFUND THEY REFUSED TO ANSWER!! STAY AWAY FROM THESE *** YOU'LL LOSE ANY MONEY YOU GIVE THEM
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Loss:
$45
Pros:
  • Unbelievble theives
Cons:
  • Biggest scam artist ever

Preferred solution: Full refund

Anum M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No refunds

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My order was not shipped and the lady refused to give me a refund. So I paid more than $60 on masks, did not receive the masks and DID NOT receive a refund. This website is a scam, and I am surely going to take action.
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Loss:
$70

Preferred solution: Full refund

2 comments
Guest

I HAVE YET TO RECEIVE MY PRODUCT THEY KEEP SAYING THE MASKS Have SHIPPED I HAVE ASKED SEVERAL TIMES FOR A REFUND THEY HAVE REFUSED AND NOW INGORE ME EMAILS I THINL WE SHOULD ALL GET TOGETHER AND FILE A LEGAL SUITE

Guest
reply icon Replying to comment of Guest-1879640

That's exactly what they did to me and now they are not responding to my emails. I agree, we should go ahead and file a legal suite against them to make sure this doesn't happen to other people.

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Anonymous
map-marker Philomath, Oregon

NEVER RECEIVED ANY MERCHANDISE !!!!!!!!

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Been waiting for the face masks for 42 DAYS. Filing a case of FRAUD with my credit card.
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User's recommendation: This company is a SCAM !!!!!!!

Serina H Suj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order shipped one of 2 masks

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800 phone number to call rings busy??
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Pros:
  • Nice cloth mask
Cons:
  • Second mask still has not been delivered from same order on m

Preferred solution: Deliver product or service ordered

User's recommendation: will not recommend

Anonymous
map-marker Burlingame, California

Scammer company!

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I ordered $69.00 worth of masks during COVID-19 and 2 months later still waiting for the delivery. They promised shipment 7-10 days in the order. I wrote to them twice, both responses were automated apologies. I wrote them a third time and threatened to get my refund and write a bad review. I got their attention the next day & they replied with shipping & delivery of the masks via DHL. Two weeks of tracking and the package is frozen in the DHL office. Total disappoint with Brave New Look scammers! DO NOT ORDER ANYTHING from them!
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Anonymous
map-marker Flushing, Michigan

Never received product

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Sadly, I am joining the many here who were taken in by this dishonest company. I placed an order for $130 worth of masks and extra filters of what I believed was a superior USA made product. In truth I have learned through online research that these masks and filters are cheap poorly constructed Chinese knockoffs although I do not have any personal experience with them as none of my masks or filters have yet arrived even though it has now been a full month while their website promises a 1-2 week delivery. When contacting them twice the initial response both times were, they could not find my order. The first time I received a second response stating 95% of orders are processed within three weeks (even though their website is still promising 1-2 weeks for DELIVERY, not "processing") and promising me my order "was approaching the top of the order queue and anticipate your order will ship soon.", two more weeks ago and still nothing. I have instigated a PayPal dispute. From experience that can literally take months. I will update this when I finally have a resolution.
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User's recommendation: Stay away from this company

Anonymous
map-marker Bow, Washington

Never got order

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This is the worst company ever they never shipped my product never gave me a credit never responded to emails Or calls they are a terrible Company do not order from this company!
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User's recommendation: Do not order from this company

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