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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor Service

I ordered 3 masks and noticed on the confirmation that a different address than the one we are at was auto filled. I contacted the company to make them aware of the situation prior to shipping and asked that it be cancelled so I could reorder using the correct address. A customer service rep told me they could assist and asked for the current address. I asked for the ETA so I could determine which address to use since we have 2 homes we move between but received no response. The next day I received notification that my order was confirmed and would be shipped to the incorrect address. I contacted the customer service rep and asked why the order had not been cancelled as requested but received no response. Very disappointing but apparently not atypical from the reviews I have read.

User's recommendation: Avoid.

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ID
#2076495 Review #2076495 is a subjective opinion of poster.
Pros
  • Masks look well-designed
Cons
  • No cancellations or refunds
  • Extremely poor customer service
  • Terrible customer service
Loss
$32
Preferred solution
Full refund

People o or customer service

Never received item that I purchased. Amount of purchase was taken out of my account quickly but never received the product.contacted them several times via their customer service email form. Each time I received the same response that the item was delivered. Customer service phone number not working.

User's recommendation: Be aware...you may never receive your order, but payment will be taken.

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ID
#2073744 Review #2073744 is a subjective opinion of poster.
Cons
  • Customer service replies
Loss
$36
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my order cancelled immediatley

I didn't receive my variety pack of face mask I want it cancel immediately
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ID
#2072125 Review #2072125 is a subjective opinion of poster.
Service
Brave New Look Shipping Service
Cons
  • Non delivery of purchased item and being scammed
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

90 days and no response or mask

90 days and no response other then automated emails. Stay away. Complete scam website. See other reviews across the web. Even BBB rates an F. I was stupid for not checking reviews before ordering. Don't do it!!run away!

User's recommendation: Run away!

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ID
#2069983 Review #2069983 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund

Have run out of patience with these people

1)placed order 5/16 4 filter masks + xtra filters (red/black/grey/navy) 2) received partial order (red/navy) first week of JULY through efforts of CS rep Kristine. Missing 2 masks . No response to inquiry so filed dispute w/PayPal 3) response from CS rep Gianna; submitted new order for missing masks (gratis). Received within 10 days- black and LAVENDER mask. 4) sent email re error in color. Received response will correct and send GREY within the next week. 5) is 7/20 and have yet to receive anything i.e. Shipping notice, much less the GREY mask ordered on MAY 16.

User's recommendation: Run don't walk away!

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ID
#2069488 Review #2069488 is a subjective opinion of poster.
Cons
  • Have not received product or communicattion
  • Customer service is a robot
  • Shipping takes extremely long
Loss
$14
Preferred solution
Deliver product or service ordered

Where are my face masks? I ordered them on June 28, 2020.

Where are the PM25 mask and 5-pack filter replacement that I ordered on June 28, 2020. I will not be at the shipping address I gave with my order beyond July 28th, a full month after ordering. If the mask and filters cannot be delivered to the Ridgefield, WA address by then, I need to change the shipping address to 38 N Columbia Street, Woodbury, NJ 08096. Please contact me at either mudcrawford@***.com or at 856.430.6702 immediately. Michael Crawford

User's recommendation: Rating refers to Brave New Look.

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ID
#2056224 Review #2056224 is a subjective opinion of poster.
Location
San Francisco, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package is lost

Brave New Look - My package is lost
Brave New Look - My package is lost
Brave New Look - My package is lost
hello I ordered a bracelet from you guys a month ago! and I still haven't received it.. I would like to know where its at ?? It's been a month and my friend needs her bracelet asap or a refund .. thanks.. my order number is 940011****371853****92
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ID
#2055129 Review #2055129 is a subjective opinion of poster.
Product
Brave New Look Charm
Pros
  • No delivery
Cons
  • Complete lack of service and credibility
Loss
$36
Preferred solution
My package is lost

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package is lost

Brave New Look - My package is lost
Brave New Look - My package is lost
Brave New Look - My package is lost
hello I ordered a bracelet from you guys a month ago! and I still haven't received it.. and from the tracking number its definitely in the wrong state! I would like to know where its at ?? It's been a month . I need my bracelet asap or a refund .. thanks.. my order number is 940011****371853****92
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ID
#2055107 Review #2055107 is a subjective opinion of poster.
Product
Brave New Look Charm
Pros
  • So far because no product received
Cons
  • Inability to correct errors of their own fault
Loss
$36
Preferred solution
My package is lost

FAKE, FRAUDULENT COMPANY!!

I ordered masks for all of our employees back in April because I thought the extra protection was a great idea. They've emailed me 3 times to tell me order has shipped but the DHL tracking # they give me is too long to be valid. Their chat # is out of service. All emails to me have been virtually identical. I am SO glad I paid through PayPal and my company's Gold VISA. I have 2 layers of protection to ensure I get my money back and already had started the dispute process with both. DO NOT BUY FROM THEY- FRAUD COMPANY

User's recommendation: Run, Don't walk, away from this website!

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ID
#2053753 Review #2053753 is a subjective opinion of poster.
Location
Coos Bay, Oregon

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Verified Reviewer

Never received order

I attempted numerous times to contact you regarding my product and address change and have not received my order or a response. Mu new address is 416 ASH ST Lexington Ky 40508 and my phone number is 561-335-****
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ID
#2052163 Review #2052163 is a subjective opinion of poster.
Cons
  • Never received face masks
  • Extremely poor customer service
Loss
$42
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never got my order

The number has been disconnected. I have made numerous attempts by email for 8 weeks now to advise you of my address change online, it tells me that my package has been delivered, I have yet to see it. Not only is this an extreme inconvenience but it is bad business. Again my new address is 416 ASH ST Lexington Ky 40508. I would appreciate my order or my money back. Please contact me since your number is disconnected at 561-335-****. Thank You Alexis Chappell.
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ID
#2052147 Review #2052147 is a subjective opinion of poster.
Cons
  • Calls and emails never answered or returned
Loss
$42
Preferred solution
Deliver product or service ordered

Broken bracelet

I just received my Police bracelet. i have only worn it twice.The blue heart fell off. it had my son's name engraved on it. the heart is still on but the blue heart came off. i am not happy . they bracelet cost me over 25.00 Jean Jiacovelli I love my braclet. please help..
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ID
#2050361 Review #2050361 is a subjective opinion of poster.
Location
Tiverton, Rhode Island

Order info

I ordered a "baby sister" bracelet but was sent a "big sister" bracelet. I don't want that and, I don't want a new bracelet - I Want a Full Refund. How do I return the bracelet for a Full Refund?

User's recommendation: Don't waste your time! It took a month to get the wrong item-.

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ID
#2049438 Review #2049438 is a subjective opinion of poster.
Product
Brave New Look Charm
Cons
  • Wrong item & no way to call anyone
  • No way to contact them and failure to deliver
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pissed off

I was happy with my bracelet, however it has started to tarnish, says it is guaranteed to not tarnish? There is no possible way of contacting this company, they never ever return messages in regard to your question, it is so irritating, there is a phone number listed on Google, but it is not a working number !!

User's recommendation: Be cautious, be very very cautious.

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ID
#2044254 Review #2044254 is a subjective opinion of poster.
Product
Brave New Look Bracelet
Pros
  • Bracelets rcvd on time
Cons
  • Customer service
  • Bracelet tarnished
Preferred solution
A legitimate contact from the company

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Update by user Jul 08, 2020

Update 07/08/20, shortly after sending a copy of my review to the BNL address provided by Pissed Consumer (support@***.com), I received yet another automated message, identical to the (multiple) ones received from the customer service email address. So, while I applaud...

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ID
#2041844 Review #2041844 is a subjective opinion of poster.
Cons
  • No way to contact them and failure to deliver
  • Received only 1 of 2 items ordered
Loss
$33
Preferred solution
Full refund