Aarian Zwm
map-marker Arlington Heights, Illinois

Missing products and jewlery

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I have not yet received the leaf chain mask in which was ordered! I am also missing from another order shell chain mask and dancing cat masks. Please check into this matter. Thank you, Nancy Simon namsi2013@***.com
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CeCe M Owc

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Verified Reviewer

Cannot reach customer service at any time. No one answers and no way to leave a message.

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I had a simple question to ask re: the shields that you can buy. Have tried calling customer service several times during business hours but only reach a recorded line indicating that no one can be reached, please try your call at a later time.
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Pros:
  • Attractive product

Preferred solution: Let the company propose a solution

User's recommendation: iF THEY CAN'T PROVIDE CUSTOMER SERVICE EVER, WHY WOULD YOU WANT TO DEAL WITH THAT KIND OF COMPANY

Jayne J Hja

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Verified Reviewer

TOTAL SCAM

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Brave New Look - TOTAL SCAM
Stay away. I ordered masks and got small, round, flat disks of cloth...not sure what species that will work on. Maybe a haddock????? Tons of complaints. Their on site reviews are fakes. That's not what you will get. Someone shut them down!!!!
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Loss:
$90
Cons:
  • Product defective
  • No remedy

Preferred solution: Deliver product or service ordered

User's recommendation: STAY AWAY

1 comment
Susan A Wqt

Wow...90 dollars. I lost 78 dollars!

Should have looked further into this company. I feel so dumb!

michelle B Pty
map-marker Rillton, Pennsylvania

Cancel order

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Brave New Look - Cancel order
Brave New Look - Cancel order - Image 2
Order number 202**** I would like Cancelled. It will arrive too late. There is no phone number that works for your company and your email only sends automatic responses
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Preferred solution: Full refund

User's recommendation: Don’t buy anything from this company

Judith J Njs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Have not received the 5 filter pack.

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Brave New Look - Have not received the 5 filter pack.
I rec'd my face masks (took several weeks) but did not receive the replacement filter 5 pack. I am still waiting. The ship date was 8/4/2020. Both of my masks and the requested additional filters have already been paid for. Today is 9/9/2020.
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Loss:
$12

Preferred solution: Deliver product or service ordered

Nadia D Kms

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Verified Reviewer

Terrible service!

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I placed an order on 12/30/20 for a bracelet for my friend's bracelet on 1/11/21. I never heard a word from them and it is now 1/8/21. All my messages go unanswered or ignored.
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Loss:
$34

Preferred solution: Deliver product or service ordered

User's recommendation: Be cautious when ordering from this company!

Josn Z

Defective

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Brave New Look - Defective
Brave New Look - Defective - Image 2
Brave New Look - Defective - Image 3
NoI need a call I have sent numerous emails about the mask I received they have too much Material its overlapped only one mask was ok. And the wire used is different Are you going to help or I will call mastercard to charge back Pls decide
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Loss:
$101

Preferred solution: Full refund

JENNIFER M Ebt

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Verified Buyer
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Verified Reviewer

Not recieved ordered mask

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Brave New Look - Not recieved ordered mask
Brave New Look - Not recieved ordered mask - Image 2
I made my purchase back in early May. My package was shipped in June. I have yet to receive my package because post office lost it or is unable to deliver it. Contacted Brave New Look customer service and they just pretty much ignore me and offer no solution to the issue. They don't care about what happened to my order or reshipping a new package. They won't even give me a refund.
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Loss:
$91
Cons:
  • There is zero way to contact them no response
  • Will take your money and not deliver
  • Not responsive

Preferred solution: Deliver product or service ordered

User's recommendation: Please don't shop here unless you want to lose your money.

Edward N Vjd

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Verified Reviewer

Did not receive everything that was ordered

I ordered four masks and two 5-packs of replacement filters. I received the four masks but not the replacement filters.
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Loss:
$22
Pros:
  • Nice product
Cons:
  • Poor delivery service

Preferred solution: Deliver product or service ordered

Sharon N Wul

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Verified Buyer

To cancel a order

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Brave New Look - To cancel a order
Brave New Look - To cancel a order - Image 2
Brave New Look - To cancel a order - Image 3

I emailed within an hour of my order I placed to cancel because I was unaware my husband had bought masks and filters already. A few days later I got an email saying you would give me a discount and then I responded no I want my order cancelled.

Then got another email a few days later giving me another offer and I still said no. Then the next day I get an email saying it may be too late to cancel. If you would have cancelled my order in the first place, we wouldn't have this issue. I just received an email and text saying it had been shipped.

It's June 26th now and why wasn't my order cancelled?!?! I tried calling but the number is not is service, hence the reason for contacting you.

Horrible experience all together and bad communication. I have all the emails to back up everything.

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Loss:
$102

Preferred solution: Full refund

Anonymous
map-marker Weirton, West Virginia

Horrible outcome

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Brave New Look - Horrible outcome
I ordered a hoodie from this website, and I am very disappointed in the outcome of the product. The logo is smaller than the picture had shown, its crooked and not centered either. The hoodie pocket is smaller and not the size it showed on the picture either. It's a poorly made item.
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User's recommendation: Do not order

Stephanie C Wzj

To correct an irder ijust placed

I ordered 20 masks that have not been delivered. They were supposed to arrive on the 12th of this month. Brave New look says there was a delayed delivery on the recipients request. I did not delay my order! I would like to receive my order as it was placed. I was also asked by Brave New Look to check my post office and DHL to see where my order is. Thats THEIR JOB, not mine!!
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Loss:
$62
Pros:
  • Staying safe
Cons:
  • No communication

Preferred solution: Deliver product or service ordered

Susan A Wqt

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Verified Reviewer

Bad Masks

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It took a while to receive my nearly $80 order, but that wasn't the problem. The problem is the masks do not fit! The designs are pretty, but that's all. If they do not give you proper coverage these masks are useless. I only opened one of the several I ordered. I emailed BNL and their response is that the masks are personal items and cannot accept returns. BUT, did offer me 25% discount on my next order! WHAT! I told them I was willing to pay for the one mask I opened. Why would I order again when these masks do not fit. They don't care about ripping people off...this is obvious.
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Loss:
$78
Pros:
  • Mask prints are ok
Cons:
  • Biggest scam artist ever
  • Quality of the product and the customer service
  • How long it takes to send goods

Preferred solution: Full refund

User's recommendation: Do Not Buy These Masks

Paul T Zyk

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Verified Buyer
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Verified Reviewer

Got scammed

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Brave New Look - Got scammed
Got scammed when ordered masks from this company, never would respond to requests for update. After two months I found out why, look at there web site, not one person of color , if the think you are of color ( i.e. hispani8last name) this company will keep your money and the products you paid for!
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Loss:
$57
Pros:
  • Fraudulent
Cons:
  • Suck
  • Delivery and customer service is pathetic
  • Never got product or answer to my emails

Preferred solution: Let the company propose a solution

Resolved
Alice T Uut

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Verified Reviewer

Resolved: Product design not same as advertised

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Brave New Look - Product design not same as advertised
Brave New Look - Product design not same as advertised - Image 2
Updated by user Jul 11, 2020

Company fixed the issue and I have been provided with product replacement. They actually replaced items with a different color and I managed to receive it in two weeks. Thanks.

Original review Jun 29, 2020
I ordered 4 masks that arrived 6 weeks after I ordered them online, it was advertised as 1-2 weeks then later another 2 weeks was added. Finally, I received the order after 6 weeks. Two arrived that didn't look anything like the design on the website.The mask has a white liner around the whole mask looks like a bikini top. Contacting now to receive proper design.
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Pros:
  • Made in usa
Cons:
  • Not as advertised

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from them better of with another vendor